Refund Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

30-Day Satisfaction Guarantee

We stand behind the quality of our pet supplements. If you're not completely satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund.

Return Requirements

• Products must be unopened and in original packaging
• Returns must be initiated within 30 days of delivery
• Original receipt or order number required
• Products must not be expired or damaged

Return Process

1. Contact our customer service team at hello@calicompounds.com
2. Provide your order number and reason for return
3. We'll provide a prepaid return shipping label
4. Package items securely and attach the return label
5. Drop off at any authorized shipping location

Refund Timeline

Once we receive your returned items, we'll inspect them and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items

• Opened or used products (for safety and hygiene reasons)
• Products returned after 30 days
• Items damaged by misuse or negligence
• Custom or personalized products

Exchanges

We currently offer refunds rather than exchanges. If you need a different product, please return the original item for a refund and place a new order.

Shipping Costs

We provide prepaid return shipping labels for eligible returns. Original shipping costs are non-refundable unless the return is due to our error.

Contact Us

Questions about returns or refunds? Contact our customer service team:
Email: hello@calicompounds.com
Phone: (909) 674-8818
Address: 1477 E Laurelwood Dr, San Bernardino, CA 92408